Owner & Operator:
North Eastern Regional Community Resource Management Society (NERCORMS),
an autonomous society under the Ministry of Development of North Eastern Region
(MDoNER), Government of India, Shillong, Meghalaya.
Developed By:
Floww APIs Private Limited
Website: https://netmos.in
Email: info@netmos.in
1. Introduction
NETMOS is a digital logistics platform designed to facilitate transport, logistics, fleet management and authorised government services. The NETMOS system includes mobile applications such as Rush, Pragati and Pragati Driver.
This Privacy Policy explains how information may be collected, stored, processed, used and protected when authorised users access or use NETMOS. By using NETMOS, users acknowledge and consent to the processing of information necessary for the operation, maintenance, security and delivery of authorised services through the platform, in accordance with applicable Indian laws.
2. Information We May Collect
NETMOS may process information that is necessary to provide authorised logistics, transport, fleet management and government-related services. Depending on the user's role and the services being used, this may include:
- Account and authentication information required to access NETMOS.
- Information provided by users while using NETMOS services.
- Transport, logistics and fleet-related information submitted or processed through the platform.
- Information required for authorised government services and integrations.
- Records and information associated with activities performed through a user's account.
- Technical, security and diagnostic information required to operate, maintain and secure the platform.
Users are responsible for ensuring that information submitted through NETMOS is accurate and that they are authorised to provide such information.
3. How We Use Information
Information processed through NETMOS may be used for the following purposes:
- To create, authenticate and manage authorised user accounts.
- To provide transport, logistics and fleet management services.
- To provide authorised government-related services.
- To support integrations with government platforms and other authorised services.
- To operate, maintain and improve the functionality and reliability of NETMOS.
- To protect the platform, accounts and integrations from fraud, misuse and unauthorised activity.
- To investigate security incidents and enforce applicable policies and requirements.
- To comply with applicable laws, regulations, legal processes and government requirements.
4. Government and Third-Party Integrations
NETMOS may integrate with government platforms, including ULIP and other authorised services, for providing relevant logistics, transport and government-related services.
Information may be exchanged with such integrations where necessary to provide an authorised service. The availability, functionality and handling of information by an external government or third-party service may be subject to that service's own policies, systems and requirements.
Users shall access and use only the information and services for which they are authorised.
5. Data Sharing and Disclosure
NETMOS does not sell or rent user information. Information may be shared or made available where necessary for the operation of authorised services, including with:
- NERCORMS and authorised government authorities or departments.
- Authorised government platforms and integrations.
- Floww APIs Private Limited and service providers involved in operating, maintaining or securing the platform.
- Other authorised stakeholders where such access is necessary for the relevant NETMOS service.
- Law enforcement, regulatory authorities or other competent authorities where required by applicable law or legal process.
Access to information is intended to be limited to the purposes for which the relevant user, organisation or stakeholder is authorised.
6. Data Retention
Information may be retained for as long as reasonably necessary to provide authorised services, operate and secure NETMOS, maintain relevant records, resolve disputes, enforce applicable agreements and comply with legal, regulatory or government requirements.
Where applicable law, regulation, legal proceedings, government requirements or other lawful obligations require specific information to be retained, such information may be retained to the extent required by law.
7. User Account and Data Deletion
Users who wish to delete their NETMOS account and associated user data may request account deletion by sending an email to info@netmos.in.
The deletion request should be sent from the user's registered email address and should clearly mention that the user is requesting deletion of their NETMOS account and associated data.
After receiving the request, NETMOS will process the account deletion request and delete the applicable account and user data within 4 working days.
Once the deletion process has been completed, the user will be notified by email at the registered email address.
Where retention of specific information is required by applicable law, regulation, legal proceedings, government requirements or other lawful obligations, such information may be retained to the extent required by law.
8. Account Security
Users are responsible for safeguarding their account credentials and maintaining the confidentiality of information used to access NETMOS.
Users are responsible for activity carried out through their account and should promptly notify the administrators of any suspected unauthorised access, loss of credentials or other security concerns.
9. Data Security
Reasonable technical and organisational measures are used to protect information processed through NETMOS against unauthorised access, misuse, loss, alteration or disclosure.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. Users should also take appropriate steps to protect their credentials and devices used to access NETMOS.
10. User Responsibilities
Users must provide accurate information and must have the necessary authority to submit information through NETMOS.
Users must use NETMOS only for lawful and authorised purposes. Users must not attempt unauthorised access, upload malicious software, impersonate another person or organisation, interfere with government integrations, access information without authorisation or otherwise violate applicable laws and regulations.
11. Suspension and Termination
Access to accounts or NETMOS services may be suspended or terminated where necessary due to fraud, misuse, policy violations, security risks, unauthorised activity, violation of applicable laws or legal requirements.
Access may also be restricted where required to protect the platform, its users, government integrations or other authorised services.
12. Children's Privacy
NETMOS is intended for authorised individuals, organisations, transporters, government officials and other authorised stakeholders. It is not designed as a general children's service.
Users should not provide information through NETMOS unless they are authorised to do so and are permitted to use the relevant service.
13. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in NETMOS, applicable requirements, services, integrations or legal obligations. Updates will be published on this page with a revised "Last Updated" date.
14. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Courts at Shillong, Meghalaya shall have jurisdiction in relation to matters arising from this Privacy Policy, unless otherwise required by applicable law.
15. Contact
For questions, privacy concerns, support or account and data deletion requests, users may contact NETMOS at:
Email: info@netmos.in
Website: https://netmos.in